Frequently Asked Questions

Before you arrive.

What Time is Check-In / Check-Out?

Check-in time is 3:00 p.m. Check-out is at 11:00 a.m. Our Bell Desk can store your luggage at no charge until your room is ready.

Can I Receive a Rate and Availability Quote, or Make a Change to an Existing Reservation via E-Mail?

You may contact ARIA room reservations at 866.359.7757, 702.590.7757 or email at You may also fax ARIA room reservations at 702-590-9724.

How Do I Get From the Airport to ARIA?

If you are driving from McCarran Airport: head north on Paradise Rd.; continue on Swenson St.; turn left at E. Harmon, continue west and then turn left onto Las Vegas Blvd South, turn right onto CityCenter Place. The Concierge at ARIA can arrange sedan and limousine services from the airport. You can reach the Concierge at ARIA at 877.347.2742 or 702.590.9520 or fill out our online request form on our Concierge section of the ARIA website. If booking select rooms in our Tower Suites and all Sky Suites, luxury transportation to and from the airport is included in your reservation. For more information, please visit our Concierge page.

Does ARIA Have a Shuttle or Transportation Services?

The concierge at ARIA can arrange any transportation requests including shuttle, sedan and limousine services to and from the airport as well as arrange for any transportation needs you may have during your stay. If booking select rooms in our Tower Suites and all Sky Suites, limo transportation to and from the airport is included in your reservation. Please contact the Concierge by calling 877-347-2742 or email for more details.

What Parking Options Does ARIA Offer for Hotel Guests?

For complete details on parking, please visit the Aria parking information page.

Does ARIA offer event parking during T-Mobile Arena events?

For complete details on T-Mobile Arena events parking, please visit the Aria parking information page.

Where Can I Check or Hold my Luggage?

For assistance with baggage check-in, check-out and storage, please contact the bell desk at 702.590.9570.

Does ARIA Have Internet Access in the Rooms?

Internet access in the rooms is included in the daily resort fee. Internet access is complimentary for guests staying in any suite.

What Types of Amenities are Included in Your Rooms?

Typical guestrooms provide: custom ARIA mattress with triple-sheeted, 300 thread count linens; robes; stocked mini-bar; 42" LCD HD television that allows multiple connectivity; integrated one-touch Control 4 system with bedside, 7" touch-screen technology allowing for easy navigation and customization of room settings; workstation with high-speed, wireless and wired internet connections; laptop size in-room safe; 100% cotton bath linens; shower with bench adjacent to a soaking tub; granite dual sink vanity; private water closet; hair dryer; iron and ironing board; shampoo, conditioner, lotion and shower gel. For more information, please visit our Hotel pages for each room.

Does ARIA Allow Pets?

We do not allow pets at ARIA, with the exception of assistance animals. Guests wishing to board your pets while staying at the hotel may contact the Concierge for information.

Can I Pre-Arrange to Have Flowers or a Bottle of Champagne Sent to a Guest Room Prior to Their Arrival?

Yes. The Concierge at ARIA can assist with special gift ideas, floral arrangements and provide unique recommendations and can be delivered to guestrooms shortly after arrival. You can reach the Concierge at ARIA at 877.347.2742 or fill out our online request form on our Concierge section of the ARIA website.

Does ARIA Offer AARP, AAA or Government Rates?

We offer AAA and government rates. Please contact Room Reservations directly at 866.359.7757, 702.590.7757 or email at You may also fax ARIA Room Reservations Department at 702.590.9724.

Does ARIA Have a Resort Fee?

A daily resort fee of $35.84 (tax inclusive) will be applied to all reservations. The resort fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service, daily digital newspaper access and fitness center access for guests 18+. *ARIA Sky Suite guests receive additional amenities, inclusive of daily newspaper delivery and exclusive access to Sky Pool.

How Can I Find Out About Special Promotions?

Contact ARIA Room Reservations Department at 866.359.7757 or 702.590.7757. You may also sign the ARIA guestbook on our website to receive information on specials via email and connect with us via our Facebook and Twitter pages.

Does Your Hotel Offer Room Accommodations for the Physically Challenged?

Accessible rooms and suites are available as well as rooms equipped with lifts. Additional equipment is available upon request.

During your stay.

What is the ARIA at Home Store?

ARIA at Home provides you access to the comforts of the ARIA guestroom and suites at your home. Sealy Posturepedic mattresses, pillows, pillow cases, sheet sets and ARIA Signature Scent Sticks are all available for purchase. For additional information, please call Elements at 702.204.2200 or 702.590.8735 or visit the ARIA at Home page on the ARIA website.

Does Your Hotel Offer a Workout Facility?

Yes. The Fitness Center is located inside of The Spa & Salon at ARIA. Access is included in the daily resort fee. Facilities passes are also available for $35 per day and three-day passes are $80. These passes include use of the wet areas, Ganbanyoku heated-stone beds, Shio Salt Room, Outdoor Therapy Pool and all amenities.

Does Your Hotel Provide Wheelchairs?

Wheelchair and scooter rentals are available at the bell desk on a first come first serve basis. A refundable deposit is required.

Does ARIA Resort & Casino Offer an On-Site Business Center to Assist Guests With Personal and Business Needs? How Can I Have Packages Sent to the Hotel?

Yes. The Business Services Center can assist with overnight courier services, private mini-suite rentals, communication equipment rentals, copying assistance, complimentary notary services, internet, and fax service. For more information, contact the Business Services Center at 702.590.9750, fax to 702.590.7112 or email

Does ARIA Offer a Day Pass to the Pool Area for Non-Guests?

Liquid Pool Lounge at ARIA is open to guests and non-guests of the hotel (special rates apply); however, you must be a guest of the hotel to access the ARIA Pools.

How Do I Get my Line of Casino Credit Set Up?

To set up a line of credit through the casino online, please visit the Casino page of the ARIA website and fill out the Marker Limit Application. If you have any further questions, please contact Casino Marketing VIP Services at 702.590.7000.

Are You Allowed to Smoke at ARIA?

ARIA Resort & Casino hotel rooms are smoke free. A $300 cleaning fee will be applied to smoking in Deluxe rooms and a $500 cleaning fee will be applied to Tower Suites and Sky Suites rooms. Smoking is permitted throughout the Casino Floor, stand-alone bars and other designated areas.

Can I Purchase Gift Cards for ARIA? Are They Good at all MGM Resorts Properties?

ARIA gift cards are available in any amount ranging from $50 up to $2,500 and are redeemable at any MGM Resorts International property. They may be purchased through the ARIA Business Services Center or Elements. Our international guests will need to contact our Business Services Center at +1.702.590.9755.

Can I pick up tickets for another show at the ARIA Box Office?

Yes, guests are welcome to purchase and pick up will call tickets for any MGM Resorts production at Mandalay Bay, Excalibur, Luxor, NYNY, MGM Grand, Monte Carlo, Vdara, Bellagio & Mirage.

After your stay.

How Can I Obtain a Copy of my Bill From a Past Stay? Who Should I Contact Regarding a Discrepancy on my Bill?

Contact the ARIA front desk by calling 866.590.7111 and ask for the front desk or call direct at 702.590.9710. You can also email

I left something at the hotel, can you help me find it?

If you have lost an item at the hotel or in your room, please fill out the form here and someone will contact you to assist with locating your item.


How Do I Apply for a Job at ARIA?

Visit then choose ARIA in the job search drop down button.

Can You Send Me a Brochure About the Hotel?

Please contact ARIA Room Reservations Department at 866.359.7757 or 702.590.7757. You can also reference the Download Brochures page on the ARIA website.

Can You Send Information on Your Restaurants?

Downloadable restaurant menus and information is available on the ARIA website under Dining. However, should you require additional information please contact The Concierge at ARIA. You can reach The Concierge at ARIA at 866-347-2742, 702.590.9520 or fill out our online request form on our Concierge section of the ARIA website.

Can I Request a Donation From ARIA?

The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan, and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at for more information.

What does LET stand for on my ticket?

Live Entertainment Tax is a 9% fee applied to all live productions in Las Vegas. This has been included in the price of your ticket.



We'll make your time at the ARIA unforgettable. Whatever you want to do while you’re here, we can make it happen.



Do hotel rooms greet you as you walk in the door? Do they address you by name, or wish you “Goodnight"?



It’s the start of what will be an extraordinary night.